commitment to Our patients
 

Our industry is rapidly evolving, and we're focused on transforming the future of healthcare through research, innovation, and compassion. We create comprehensive solutions for people living with chronic kidney disease and related conditions. Together, we’re working to provide superior care that improves the quality of life of every patient, every day.

 

financial management


72 net promoter score

for home dialysis, which shows our home dialysis patients are highly likely to recommend our solutions.1

1. According to global NPS standards, any score above 70 is world class. 

financial management


29,221 patients

visited PatientHub, an application that helps patients manage their care and stay connected with their care team.

financial management


1,561 fresenius kidney care centers

achieved the highest rating with  four and five stars in clinical quality as measured by the U.S. government.

Supporting Patients

Supporting Patients remotely during covid-19

record growth in home therapies

The highest levels of care

Educational resources

KidneyCare:365 class

We offer free, expert-led KidneyCare:365 classes to help people with chronic kidney disease learn more, so they can feel more in charge of their health and can thrive. The class is offered in a variety of formats, with an educator or self-guided, and covers kidney basics, eating well, coping and getting support, and treatment options. 

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Insurance education

We created a full suite of insurance education materials to support people in understanding their options. With Medicare Advantage becoming available to those with end stage renal disease and special enrollment periods, we are providing resources to ensure people find the best insurance options for them.

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SUPPORTING PATIENTS EVERY DAY

 

 

Transitional Care Units


In 2020, Fresenius Kidney Care opened 115 new Transitional Care Units (TCUs), which help people recently diagnosed with kidney failure learn about treatment options (including home dialysis) available, and become more empowered to manage their own care. TCUs are separate spaces within our dialysis centers that have separate staff dedicated to onboarding patients new to dialysis. This setting provides patients both the education and time to choose the therapy best suited for them, and greatly increases the chance that they will select a home therapy. 

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Recognized Customer Service


In 2020, our Renal Therapies Group customer support team received the distinct honor of being the first in our industry to be named a J.D. Power Certified Customer Service Program. The J.D. Power Certified Customer Service Program recognition is based on successfully completing an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. The Renal Therapies Group Customer Service team assists home patients and dialysis facilities throughout the United States in ordering dialysis supplies. The team focuses on providing an effortless experience for patients and healthcare providers through active listening, positive language, and forward resolution.

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listening to patient needs

 

patient experience team

kidney care community

SURVEY SHOWS SIGNIFICANT GAP BETWEEN DESIRE AND ABILITY TO AGE IN PLACE

POWERFUL SOLUTIONS FOR COMPASSIONATE CARE

Contributing to the UNited Nations Sustainable Development Goals

All corporate responsibility data is from 2020 unless otherwise noted.

 

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