commitment to Our patients
 

Our industry is rapidly evolving, and we're focused on transforming the future of healthcare through research, innovation, and compassion. We create comprehensive solutions for people living with chronic kidney disease and related conditions. Together, we’re working to provide superior care that improves the quality of life of every patient, every day.

 

financial management


15% of our TREATMENTS

are on home dialysis.

financial management


29,221 patients

visited PatientHub, an application that helps patients manage their care and stay connected with their care team.

financial management


1,561 fresenius kidney care centers

achieved the highest rating with  four and five stars in clinical quality as measured by the U.S. government.

Supporting Patients

Supporting Patients remotely during covid-19

Advocating for COVID-19 Vaccinations

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record growth in home therapies

The highest levels of care

Educational resources

PATIENT EDUCATION

peritoneal dialysis patient education experience

Our Peritoneal Dialysis (PD) Patient Education Experience includes a comprehensive home therapy training program administered through a mobile app platform. Through this new program, patients receive thorough and consistent training customized to their individual needs, improving their confidence and ability to perform PD at home. Our goal is to have 90% of PD patients using the PD Patient Education Experience by 2025.

Insurance education

We created a full suite of insurance education materials to support people in understanding their options. With Medicare Advantage becoming available to those with end stage renal disease and special enrollment periods, we are providing resources to ensure people find the best insurance options for them.

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SUPPORTING PATIENTS EVERY DAY

 

 

caring for the whole patient


Fresenius Kidney Care addresses the unique needs of every patient — offering education, nutritional resources, mental health support, financial guidance, and more, as we provide care to those living with kidney disease. We believe emotional well-being is just as important as physical well-being, and we customize care for each patient to help them stay true to their passions and goals and thrive.

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treatment options and home dialysis

People exploring their dialysis treatment options should be informed about every treatment option available to them. Many people are excellent candidates for treatments such as peritoneal dialysis (PD) or home hemodialysis (HHD), both of which are administered in the home and offer a range of health and lifestyle benefits. Fresenius Kidney Care offers education, training, programs, and support to help home dialysis patients be successful. Our Patient Consultants (employees) and Patient Advocates (patients and family members) educate and support patients and families throughout their journey. In 2020, Patient Consultants connected with more than 7,000 prospective patients and family members via email and phone (resulting in 558 patients choosing home hemodialysis), while Patient Advocates participated in 1,157 virtual events.

 

Transitional Care Units


In 2020, Fresenius Kidney Care opened 115 new Transitional Care Units (TCUs), which help people recently diagnosed with kidney disease learn about their treatment options (including home dialysis), and become more empowered to manage their own care. TCUs are separate spaces within our dialysis centers that have specialized care teams dedicated to onboarding patients new to dialysis. This setting provides people living with kidney failure both the education and time to choose the therapy best suited for them. Patients in a TCU choose home at almost twice the rate of our total patient population. Listen to our Field Notes podcast episode: How Transitional Care Units Empower Patients to Manage Their Care

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REDUCING HOSPITALIZATIONS


Unnecessary hospitalizations are one of the biggest drivers of higher cost to the healthcare system. One of the ways we reduce hospitalizations is by developing innovative predictive models that can analyze hundreds of data points, helping us with early identification of those individuals most at risk from fluid overload, infection, and other factors often hidden without these advanced tools.

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Recognized Customer Service


In 2020, our Renal Therapies Group customer support team received the distinct honor of being the first in our industry to be named a J.D. Power Certified Customer Service Program. The J.D. Power Certified Customer Service Program recognition is based on successfully completing an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. The Renal Therapies Group Customer Service team assists home patients and dialysis facilities throughout the United States in ordering dialysis supplies. The team focuses on providing an effortless experience for patients and healthcare providers through active listening, positive language, and forward resolution.

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promoting patient-centered care through health information exchange


Fresenius Kidney Care joined CommonWell Health Alliance data exchange services through a partnership with Cerner. CommonWell Health Alliance's bridge to the national Carequality interoperability framework allows shareable information to be exchanged with member hospitals and physicians, and fosters care coordination and collaboration. Fresenius Kidney Care dialysis centers exchange more than 650,000 clinical documents each month with more than 2,700 participating providers through health information exchanges to facilitate transitions of care.

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VALUE BASED CARE PROGRAMS


Our value based care programs allow for partnerships with public and private payors to reduce the overall cost of care while helping people with kidney disease reach their health goals. We support the entire spectrum of renal care, from chronic kidney disease (CKD) to end stage renal disease (ESRD), including kidney transplantation, supportive care, and all modalities of dialysis. With unparalleled industry expertise, we leverage artificial intelligence, advanced analytics, technological capabilities, and platforms to support early interventions.

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ANTIBIOTIC STEWARDSHIP AND INFECTION PREVENTION


Improving antibiotic prescribing and use is critical to effectively treat infections, protect patients from harm caused by unnecessary antibiotic use, and combat antibiotic resistance. Our Antibiotic Stewardship Program includes a care pathway for catheter-related blood stream infection, using technology to assist in monitoring appropriate treatment of infections. 

Reporting bloodstream infections is a national quality measure for outpatient dialysis facilities. One of the ways Fresenius Kidney Care is improving antibiotic use is by providing peritoneal dialysis (PD) patients antibiotics to have at home, so they can treat infections earlier. To decrease time to peritonitis treatment, clinicians can prescribe broad-spectrum intraperitoneal and oral antibiotic kits per an algorithm. The algorithm also allows for narrowing of the PD antibiotics once the organism is known. Kits are self-administered by patients in the home with the assistance of nursing staff utilizing technology platforms such as telehealth. Timely self-treatment with antibiotics at home decreases barriers to effective care.

Additionally, infection is one of the leading causes of death among patients with ESRD, which is why infection prevention is a significant focus during patient training. We guide patients toward consistent infection control practices and review infection control techniques during monthly visits. To help further combat infection, we leverage our Infection Surveillance Platform (ISP). The ISP combines data from multiple systems in one convenient location, collects more comprehensive data of active infection events, and provides the information needed to make clinical decisions that effectively manage infection.

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listening to patient needs

 

patient experience team

kidney care community

SURVEY SHOWS SIGNIFICANT GAP BETWEEN DESIRE AND ABILITY TO AGE IN PLACE

Improving time on therapy

POWERFUL SOLUTIONS FOR COMPASSIONATE CARE

TRANSPORTATION SUPPORT

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Contributing to the United Nations Sustainable Development Goals

All corporate responsibility data is from 2020 unless otherwise noted.

 

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