How We Respond to Disasters
Our comprehensive approach to disasters ensures dialysis patients receive the life-sustaining care they need and our employees are safe and supported.
Patients can contact our 24-hour toll-free Patient Emergency Line at 800-626-1297.
- Our Disaster Response Team (DRT) maintains relationships with key local, regional and national entities – Emergency Operation Centers (EOCs), federal, state and local governments, first responders, volunteer organizations, utilities, and businesses, So when a disaster strikes, we ensure that critical needs for fuel, water, transportation, and other services are prioritized for patients receiving dialysis treatment.
- We routinely conduct mock disaster trainings to ensure all parties are aware of protocols and understand their roles and responsibilities so that disaster operations run as smoothly as possible.
- Once the DRT has been mobilized, daily update calls with representatives from departments across the company help ensure staff are empowered to take care of our patients quickly and effectively.
- Mobilizing local Command Centers in response to a disaster is the backbone of our DRT operations. We bring in leadership from outside the impacted area to run the Command Centers, enabling local leadership to focus on clinic operations. Command Center staff works logistics including accounting for all patients and employees, and arranging for the distribution of food, personal generators and other necessary supplies. Our Renal Therapies Group Distribution Centers are used to stage supplies for shipping and/or distribution to the clinics.
Our Disaster Response Team was built to jump into action and that's just what they did when Hurricane Ida struck the Gulf Coast this summer. Watch how our team responded quickly, taking care of employees so they could take care of our patients, and providing both with generators, fuel, water, and other supplies when they were needed most.
Our coordinated disaster response team arrived the day after Hurricane Michael struck Panama City, Fla., ensuring that every in-center or at-home dialysis patient in the impacted area, whether a Fresenius Medical Care patient or not, could continue receiving life-sustaining treatment.
Fresenius Medical Care, a leading provider of dialysis treatments, shares their dedication to helping patients and employees in Puerto Rico recover from Hurricane Maria.
In the wake of Hurricane Maria, Miguel Neris, Fresenius Medical Care North America clinical manager in Miami, Fla., traveled to Puerto Rico to help provide relief to local staff. For Miguel it was a homecoming.
After flooding ravaged Houston, we partnered with a Duck Boat (amphibious vehicle) company in Mobile, Ala., to transport flood-stranded patients to clinics for life-sustaining dialysis treatments.
2017 Disaster Season
Fresenius Medical Care went above and beyond for its patients and employees during an unprecedented 2017 disaster season.