Jennifer B.

Clinical Manager

Fresenius Kidney Care

It’s all about the culture you create. I am proactive with patients, always letting them know we’re here for them.

I began working at Fresenius Kidney Care 17 years ago as a patient care technician. With supervisors who were supportive of my participation in the Army Reserves, deployments to Iraq and Afghanistan and my time in nursing school, I was able to work my way up the ladder, eventually becoming clinical manager of a dialysis center that ranks in the top 10 percent in the country.

On many occasions, like when treating patients after a natural disaster, I am struck by the stark reminder that we are truly providing life-sustaining care to patients every day. When Hurricane Irma struck in 2017, we took in patients who fled that storm, including a 19-year-old woman. Her legs were swollen after the 13-hour car ride to our center. We stayed late to provide her treatment. A week later, she returned to Florida, grateful for the quality care and warm welcome she had received here.

It’s my job to ensure our staff feels supported so that they can offer the best quality care to any patient who enters our center. At our clinic, we take the time to sit with patients and brainstorm solutions that make dialysis work for them, whether it’s in the day-to-day or a time of emergency.

I work with a great team. I am grateful for the opportunity to make a difference in peoples’ lives.

WE ARE THE FACES OF FRESENIUS MEDICAL CARE.

I use the structure I learned in the military to help everyone understand we’re a team.

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