Product support services

Supporting the nephrology community with phone and on-site support for over three decades

From phone support to technical training, the team at Fresenius Renal Technologies provides phone and on-line support to ensure you have the knowledge and assistance you need.

Fresenius Medical care

Technical phone support

Field service support

Our Field Services support team focuses on helping our customers and patients achieve maximum performance and reliability from their Fresenius Renal Technologies dialysis systems. Field services provides on-site support, both during and after the warranty period. Factory trained representatives are located in major metropolitan areas throughout the United States.

On-site support is available Monday through Friday during normal business hours. On-call personnel are available after hours and on holidays.

Call toll free 800-227-2572 and speak with one of our representatives about:

  • Equipment Installation
  • On-Site Support
    • Standard on-site service hours are Monday through Friday, 7:00 AM to 7:00 PM.
    • After hours service is available at an additional charge.
    • On-site response provided within two business days
  • Service Agreements
    • 2008® Series Full Service Agreement
    • 2008® Series Home Patient Service Agreement
    • R.O. Water Service Agreement
      • Mar Cor® Millennium, Mar Cor® Millennium HX®, Mar Cor® WRO 300 and Mar Cor® WRO 300 H

2008K@home training session

Technical training

© 2015 Fresenius Medical Care, All Rights Reserved. Fresenius Medical Care, Fresenius Renal Technologies, the triangle logo, @home, 2008, Seratronics and Granuflo are trademarks of Fresenius Medical Care Holdings, Inc and/or its affiliated companies. All other trademarks are the property of their respective owners.  P/N 102763-07 Rev A 02/2015