Disaster Relief

Ahead of a significant storm, we provide patients with emergency packets including a three-day renal diet, a care transition report, a list of labs and medications and our patient emergency phone number. 

Patients can contact our 24-hour toll-free Patient Emergency Line at any time at 1-800-626-1297.

Our local teams and our Care Navigation Unit staff contact each of our patients directly to ensure their safety and continuity of care.

Ahead of a known disaster, our clinics extend hours and add shifts to provide dialysis treatment ahead of the disaster. We also prepare clinics in impacted regions for an influx of transient patients. 

Our doors are open to any patient, regardless of where they usually get their dialysis treatment.

After the disaster, we work to locate patients and make home visits where needed.

If necessary, we will repair or replace dialysis machines and equipment, process lab work from across the country, ship medicines and supplies to where they are needed and provide vascular care to patients to ensure they maintain their vascular access for dialysis.

We bring in RVs and campers to provide housing for our employees and/or arrange for temporary housing or vehicles for them.

From bottled water to baby formula, diapers, food, clothes, toiletries and pet food, home supplies and repair items, Command Centers are stocked and open from dawn to dusk for employees in need. Command Center staff also help bring needed fuel and generators for our clinics and our employees’ vehicles and homes.

We assess individual and family/pet care needs of each employee and provide stipends to support their care.

We assess the disaster and provide necessary salary continuance for employees in impacted areas.

Extra staff volunteer to work in impacted areas to provide supplemental staffing and support local patient needs.