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How Connected Health Technologies Enhance Patient Care: Q&A with Dr. Jeffrey Hymes

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Person using Fresenius Medical Care app on an iPhone
  • The Fresenius Kidney Care Patient Portal keeps patients connected with their care teams by allowing them to share key treatment data in real time, which builds a sense of community among our patients. Isolation is a common feeling among dialysis patients, and the concept of “community” is one of the key social determinants of health relevant to the patients we serve.
  • Remote monitoring initiatives help provide patients with greater security, especially for patients who dialyze at home. For example, home dialysis machines include a modem that sends real-time data to the patients’ care teams, including fluid data and when treatments start and stop. Instead of a home therapies patient bringing a notebook of the past month’s treatment notes to their infrequent clinic visits, staff can see treatment data in real-time and intervene faster, when necessary.
  • Telehealth uses digital information and communication technologies, such as computers, video calling and mobile devices, to deliver health care services and manage care remotely. With some options already being developed in our ESCO programs, Fresenius Kidney Care is at work to incorporate telehealth offerings broadly across our clinics. Examples of future potential uses include physicians, dieticians and social workers having virtual, face to face visits with patients, allowing for more frequent visits, increased efficiency and convenience and offering a degree of immediacy you don’t have when someone must travel to an appointment.
  • Rounding Tools for Physicians enable provider access to patient care tools and data when they’re on the go or making rounds is another key goal of connected health. Our mobile rounding implements for physicians offer access to patient vital signs, lab results, treatments, communications with staff members and visibility into the plan of care, all of which make the rounding experience so much more meaningful for physicians.

We’re also expanding efforts to include biosensing wearables–such as digital blood pressure monitors and glucose sensors—exploring ways connected health technologies can empower patients to become more active participants in their care.

Q: Do connected health technologies have the potential to affect patient engagement?

JH: Connected Health technologies can improve the way patients interact with and perceive their health care. In fact, patient empowerment and engagement increase when patients are actively involved in managing their own health.

For example, home therapies patients dialyzing at home may not have the same level of caregiver or social interaction as patients who dialyze in-center. A good deal of success for a home dialysis patient relies on their feeling properly supported and secure. The interactivity and connectivity between patient, their providers and care teams increase the patient’s sense of security and reduces their sense of isolation.

Whether it’s using our patient portal, remote patient monitoring devices, using biosensing wearables, or completing doctor visits via telehealth, connected health technologies put patients in charge of their own care by directly connecting them with their care team’s efforts to improve their wellness. With the patients we serve being at the heart of everything we do, connected health technologies enable the type of connectivity required to truly deliver patient-centered care.


In his role as Chief Medical Officer for Fresenius Kidney Care and Senior Vice President for Fresenius Medical Care North America, Jeffrey Hymes, MD, leads quality clinical care across the United States for the company’s nationwide network of dialysis clinics. The Chairman of the Fresenius Kidney Care Pharmacy and Therapeutics Committee, Dr. Hymes co-founded REN Corporation and National Nephrology Associates, formerly serving as NNA’s president and chief medical officer. He completed his medical internship and residency at the Yale New Haven Medical Center, received subspecialty training at Boston University, and is board certified in internal medicine. Dr. Hymes earned his MD degree from the Albert Einstein College of Medicine in New York and is a graduate of Yale College.


Connected Health: Improving Patient Care Through New Technology by Dr. Ahmad Sharif

Home Dialysis Therapies: A Q&A with Dr. Dinesh Chatoth

Fresenius Kidney Care: Patient Portal

Acumen Mobile: Rounding Tools for Physicians

Fresenius Medical Care at ASN Kidney Week 2018