The pandemic placed an unprecedented burden on direct patient care staff, leaving many feeling stressed, anxious, frustrated, and burnt out. As a result, the question that came in loud and clear from our non-direct patient care staff was, “How can I help?” They were compelled to find a way to show their support and appreciation for our healthcare heroes on the frontline — knowing that together, we could overcome any challenge.
Employees continued to ask, “What do our frontline staff need the most?” and “What steps can I take to help?” It became apparent that what our frontline staff desired from their colleagues was small acts of kindness and moments of joy, which led to the development of our Helping Our Heroes program.
Through the Helping Our Heroes program, hundreds of employees, from all levels of the organization, voluntarily “adopted” one or more of our dialysis centers across the country, sharing acts of kindness with the local teams.
These acts of kindness included:
Especially in a time of crisis, small gestures like these can go a long way. Receiving a heartfelt letter that acknowledges the sacrifices of our frontline heroes reminds them how much they are appreciated. Surprising a center with gifts can be the reason they smile after a long shift.
More than 430 of our locations — a number that continues to grow — have been adopted, providing support to our direct patient care staff throughout the COVID-19 pandemic and beyond. The program has also fostered new relationships and friendships between employees that normally wouldn’t have had a chance to connect.
Mike, Vice President of Critical Care Sales for NxStage, shares why he joined the Helping Our Heroes program, and the simple ways he showed appreciation for the two dialysis centers he adopted.
At FMCNA, we are a family, and we are proud to support our frontline heroes today, and every day. Learn more about how we invest in and support our employees.